Yup, I'm gonna rant. Don't know if I've ever done that before here, but now's the time.
As most of you know, I sell my designs on my website. Each design has two prices shown, one for the pdf version delivered via email, and one for the printed version shipped via USPS. Printed has to be more: paper, ink, plastic bag, hello?
I recently received an order and PayPal payment for a Bargello Techniques book and 2 of my patterns. I carefully checked to make sure the amount paid was for the pdf version of the patterns (the book has to be mailed as it is too big to email). I emailed the customer with the two patterns attached and told her I would be mailing the book via Priority Mail (she had paid for the shipping).
A couple of days later, I received an email reply asking if I could send the patterns with the book because she didn't have a printer or Adobe. Ok, right off I thought, no printer? And no Adobe? Adobe is a free download and is used for all sorts of things. Hmmmm.
Well, I emailed her again right away pointing out that in order to send the patterns with the book there would be a balance due for the printed versions plus a little bit additional shipping and sent her a PayPal invoice to make payment easy. I also suggested that perhaps she had a friend who could print them for her.
A WEEK later, she emailed me with "What balance due? I already paid for the patterns."
I explained again and requested payment, again. Well, we were getting ready to go on a short trip, so a few days later I sent her a PayPal reminder with a note to that effect. Nada.
I decided to go ahead and send the book and the patterns, hoping that she would send the additional funds. Nada.
So, OK, $5 isn't much. It's the principle of the thing! Yes, this is the first negative experience I've had selling my patterns online. I'm very sorry there had to be even one.
Thanks for listening. I feel better now.